Senior Fluxx Operations Manager
About the Internet Society Foundation
The Internet Society (ISOC) supports and promotes the development of the Internet as a global technical infrastructure, a resource to enrich people's lives, and a force for good in society. Our work aligns with our goals for the Internet to be open, globally connected, secure, and trustworthy. We seek collaboration with all who share these goals.
Together, we focus on building and supporting the communities that make the Internet work; advancing the development and application of Internet infrastructure, technologies, and open standards; and advocating for policy that is consistent with our view of the Internet.
The Internet Society Foundation (Foundation) is a newly formed, non-profit organization that works in concert with the Internet Society. It exists to demonstrate and support the positive difference the Internet can make to people everywhere and promote the development of the Internet as a global technical infrastructure, a resource to enrich people's lives, and a force for good in society.
The Foundation is committed to a culture of diversity and inclusion, where all individuals are valued for their distinct contributions. Our people are the most valuable strengths we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our staff invests in their work represents a significant part of not only our culture, but our reputation and the Foundation's achievements.
About the position
The Senior Fluxx Operations Manager is responsible for managing technical grantmaking operations and the administration of Fluxx, the Foundation's grants management system. Reporting to the Operations Director, the Sr. Fluxx Operations Manager will be a member of the Philanthropy Operations team that carries out grantmaking operations, systems management, budget oversight, due diligence, and administration.
The Senior Fluxx Operations Manager is the link between the Operations and Program teams and ensures the Program teams are positioned for success in their grantmaking. This position works closely with the Technical Systems Lead and Operations Specialist to provide direct services to internal and external stakeholders, execute grants management operations, and develop the evolution of Fluxx to meet the Foundation's changing needs.
The ideal candidate for the Senior Fluxx Operations Manager role has working experience as a Fluxx system administrator; and is a flexible individual with a strong customer service-oriented skill set who is comfortable working in a dynamic and evolving environment within a globally diverse setting. A solid history of collaboration within and across teams is essential, as well as demonstrating initiative and resourcefulness. This is a fully remote position with the possibility of occasional travel.
Location
Remote
Essential Duties and Responsibilities
- Continuously strive for the Foundation's operational excellence with a focus on technical grantmaking operations and Fluxx system management.
- Serve as the primary Fluxx system administrator managing the Foundation's grants system, supporting internal and external stakeholders to effectively utilize the system to complete all aspects of the grant cycle.
- Manage the standardization, build-out, customization, testing and validation of programs in Fluxx, working in close collaboration with Foundation staff and external contractors.
- Successfully launch programs in Fluxx throughout the year, while managing deadlines and deliverables.
- Collaborate with Program teams to gather program requirements and update programs in Fluxx throughout the year and during scheduled revision periods.
- Triage and resolve incoming help desk tickets from internal (staff) and external (applicants, grantees, reviewers) stakeholders.
- Investigate and solve Fluxx issues while collaborating with external contractors and Fluxx customer service to create effective solutions.
- Perform Fluxx system maintenance, implementing improvements and updates in collaboration with the Technical Systems Lead. This includes continuous testing and data audits to maintain clean configuration, data integrity, and user experience; identifying opportunities to improve performance and user experience; redesigning and optimizing workflows; and building new templates, forms, and dynamic cards based on organizational priorities.
- Ensure proper procedures in Fluxx are in place and followed by staff, assessing ways to streamline processes and workflows.
- Maintain library of Fluxx processes, policies, and procedures working with the Technical Systems Lead and Operations Specialist.
- Carry out hands-on Fluxx user training and produce self-serve training materials such as training videos and fact sheets, in collaboration with the Technical Systems Lead and Operations Specialist.
- Build and deliver Excel grant data reports for ISOC and Foundation leadership as needed.
- Provide regular status updates and escalate issues to the Operations Director.
- Provide additional support for all programs and grantee community as needed.
- Other duties as assigned.
Desired Qualifications
- 7 to 10 years of total work experience which includes system administration and high proficiency in the use of cloud solutions, relational databases, form building, and data collection tools. Experience in the internet space is considered a plus.
- Demonstrated experience and familiarity with Fluxx Grantmaker software is required.
- Experience working at a funder carrying out international grantmaking is preferred.
- Ability to synthesize technical concepts into clear and easy to understand language in written and verbal communications.
- Ability to perform and prioritize multiple tasks concurrently with an excellent attention to detail.
- Knowledge and desire to stay current on new Fluxx features, training and development, grants management best practices, and Diversity, Equity, and Inclusion (DEI) principles applied to grantmaking.
- Capacity to understand the perspective of applicants and provide user support as needed.
- Proficiency in Microsoft Office, particularly Excel.
- Demonstrated ability to work in a fast-paced multicultural environment with geographically diverse individuals.
- Excellent interpersonal, written, and verbal communication skills in English is required. Spanish or French fluency is considered a plus.
- Must communicate in a culturally appropriate and inclusive manner.
- Ability to work collaboratively with a globally distributed team across multiple time zones.
- Ability to travel occasionally.
What You'll Love About Us
Make an Impact. We have an exciting vision and mission to bring the internet to everyone!
Great Company Culture: We are a global team and live our values of collaboration, inclusion, respect, people and passion in all of our HR programs including our new recognition program!
Rest and Relaxation. We know our teams work hard and we value a healthy work and life balance. We offer generous paid time off and paid public holidays and we are also closed the last week of December and staff are paid during this time.
Benefits. Based on local in-country guidelines
Give back. Get paid to volunteer in your community!
Professional Development and Educational Benefits. Annual company contribution towards professional development or higher education.
Flexible Work Models. Flexible work-from-home option for most locations.
Compensation and benefits for this position will be paid in local currency and based on the country and geographic location's local salary and benefits market data for the position. Exact pay will be based on factors including but not limited to relevant qualifications, experience, geographic location, education, business and organizational needs.
The Foundation is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. Compensation and benefit package for this position will be competitively commensurate with the successful applicant's qualifications. Applications will be evaluated until the position has been filled. The list of applicants will not be posted publicly and will be reviewed in confidence by members of the evaluation committee.
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| Senior Fluxx Operations Manager |
| About the Internet Society Foundation The Internet Society (ISOC) supports and promotes the development of the Internet as a global technical infrastructure, a resource to enrich people's lives, and a force for good in society. Our work aligns with our goals for the Internet to be open, globally conne |
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Heidi Clark
Operations Specialist
Internet Society Foundation
SC
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